Account Manager, IT -Japanese Bilingual Job at A-STAFFING, INC., New York, NY

dWlYWStyNVNMb3dpTy9Pek5LMzNVS3pPUFE9PQ==
  • A-STAFFING, INC.
  • New York, NY

Job Description

Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual 

Job Description

  • Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.
  • Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.
  • Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.
  • Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.
  • Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
  • Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
  • Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.
  • Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.

Requirement

  • Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management.
  • Fluency in both English and Japanese (native level) is essential.

Job Tags

Contract work,

Similar Jobs

Marriott

Spa Manager Job at Marriott

 ...Schedule** Full Time**Located Remotely?** N**Position Type** Management**Pay Range:** $84,000 - $112,000 annually**Bonus Eligible:**...  ...coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk,... 

iMark Infotech Pvt. Ltd.

SEO Executive Job at iMark Infotech Pvt. Ltd.

# Conduct keyword research and implement targeted SEO strategies. # Perform on-page optimization : meta tags, headers, internal...  ...outreach. # Perform regular SEO audits to identify and resolve technical issues. # Track website performance using tools like Google... 

Spok

UI/UX Designer Job at Spok

DescriptionContract to Perm /Part-time/ Remote USA ***NO THIRD PARTY VENDORSThe UI/UX Designer will help shape platform transformation and innovative experiences across Spoks healthcare software portfolio. The role will partner closely with Product Management, Engineering... 

Virginia Heart

Cardiac Technician-Exercise Physiologist Job at Virginia Heart

 ...life balance? Follow your heart to Virginia Heart! At Virginia Heart, we are looking for a professional Cardiac Technician Exercise Physiologist with critical thinking skills that can work quickly and efficiently while providing excellent patient care. This is... 

Premier Stoneworks, LLC

Concrete Patching & Finisher Job at Premier Stoneworks, LLC

Premier Stoneworks, LLC in Delray Beach, FL, is seeking experienced Concrete Finishers and Patching Technicians to join our growing...  ...precast concrete pieces to specified textures and color matches. Repair surface imperfections such as voids, chips, or bug holes. Use...