Location: Virtual within commutable distance to Aurora IL
The Team You Will Join
The Voluntary Permanent Life (VPL) billing team services the payroll deduction programs for employers who offered individual life insurance products sold to individual employees at the "worksite." Our employers have as few as 5 to more than 50,000 employees. We have shared customers across all market segments, Small Market, Mid-Large Market, and National Accounts, as well other Voluntary Benefit plans.
The Opportunity
The Billing Analyst is responsible for providing billing administration and solutions to MetLife group customers. You will be responsible for the overall customer experience and delivering service excellence.
Success in this role requires strong customer service skills with the ability to communicate effectively both verbally and in writing, along with strong mathematical and problem-solving skills. The Billing Analyst is responsible for managing 50-100 customer bills. You'll collaborate closely with internal partners from service, IT and remittance services in an environment where every contribution is respected, and every perspective is heard.
How You'll Help Us Build a Confident Future (Key Responsibilities)
Create action plans to resolving complex customer inquiries or issues
Oversee timely and accurate premium application
Manage multiple competing priorities
Develop relationships with customers and build partnerships across business units
Coordinate with internal partners to offer solutions and alternatives to assist customers
What You Need to Succeed (Required Qualifications)
Demonstrated customer service skills with the ability to communicate both verbally and in writing.
Experience handling pressure situations with professionalism and tack.
Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
Bachelor's Degree or related business experience of 2+ years.
What Can Give You an Edge (Additional Skills)
Prior billing experience including reconciliations and payroll processing.
Experience working directly with customers to resolve issues.
Experience with insurance/financial systems.
Advanced knowledge of Excel.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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