Job Description

Job Summary

Responsible for preparing all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high level service throughout pre‑event, event and post‑event phases of property events. This position primarily handles events of average complexity, ensuring seamless turnover from sales to service and back to sales, while recognizing opportunities to maximize revenue through up‑selling and offering enhancements for outstanding events.

Candidate Profile

Education and Experience

• High school diploma or GED; experienced (1–2 years of experience) in event management or related professional area.
• OR
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year of experience in event management or related professional area required.

Core Work Activities

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customers during the event phase and hands off to the Event Operations team for execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large‑sized assigned groups.
• Identifies operational challenges and determines how to best work with the property staff and customer to solve these challenges or develop alternative solutions.
• Integrates current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre‑event, event, post‑event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from property departments to identify areas for improvement and enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Maintains presence known to the customer at all times during this process.
• Oversees customer experiences from file turnover through the post‑event phase until turnover back to sales.
• Follows up with customers post‑event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems or suggest alternatives to previous arrangements.
• Integrates obtained feedback and personal judgment into action plans to continually improve customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre‑ and post‑event meetings as required to review/communicate group needs and feedback.
• Leads formal pre‑event and post‑event meetings for average to large‑sized assigned groups.
• Facilitates various meetings as needed (Banquet Event Order meeting, block review, etc.).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.
• Up‑sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio‑visual) for assigned groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Initiates improvement of service performance based on evaluation of issues and resolution.
• Works with property staff and customers to address operational challenges associated with the group.
• Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Info

• Job Identification 26208349
• Job Category Event Management
• Posting Date 01/06/2026, 05:21 PM
• Job Schedule Full time
• Locations 923 16th & K St NW, Washington, DC, 20006, US
• Pay Range (US/Canada) $61,000 - $79,000 annually

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