Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Gate Greeter Attendant plays a crucial role in ensuring the security and hospitality of South Seas. This position is responsible for attending the resort gate, greeting guests, owners, and vendors, and maintaining a welcoming yet secure environment. The attendant ensures that only authorized individuals enter the resort and assists them with directions, keys, parking passes, and other necessary information or services.

RATE OF PAY  Full-time, hourly at rate of $18.00

WHERE WILL YOU WORK?  Welcome gate of South Seas and Pool areas

POSITION OVERVIEW

Greet Guests and Visitors: 

• Warmly welcome guests, owners and vendors as they arrive at the resort gate.
• Be ready to assist, stationed in front of gate area, to provide efficient service.

Gate Access Control:

• Monitor and control access to the resort, ensuring only authorized individuals enter. 
• Open the gate for arrivals and ensure proper identification and permissions.

Parking Pass Management

• Prepare and distribute parking passes for all arrivals, including resort guests, owners, and timeshare arrivals (as needed).
• Log all issued passes.
• Ensure updated and correct permanent parking decals are on vehicles (were needed).

Tracking and Documentation

• Maintain accurate records of all individuals who enter and exit the resort. 
• Track where vendor, owners and guests are headed and provide necessary information to the appropriate departments.

Directional Assistance

• Provide clear and accurate directions to all guests, vendors, and owners ensuring they can easily locate their destination within the resort.

Key Management

• Provide keys to guests and vendors as needed, ensuring all keys are tracked and returned. 
• Conduct daily checks on the key box, sorting and returning keys to the Front Desk or KeyWatcher system.

Material Distribution

• Hand out welcome packets, resort maps, and other materials to arrivals as required.

Guest Services Liaison

• Act as the first point of contact for vendors, guests, and owners at arrival, and communicate with and between guest services and security as needed.
• Coordinating with the Front Desk to assist with arrivals, departures, and any guest needs.
• Assist with guest arrivals and departures as needed, ensuring that all processes are followed, and guests receive the necessary support.

System Use

• Utilize the resort's Property Management System (PMS), and Key System to access guest details, manage keys, and assist with other guest-related functions.

Daily Reporting

• Prepare and submit daily reports of gate activity, including all ins and outs, key distribution, and any incidents or observations.

Security Presence

• Maintain a vigilant presence at the gate to deter unauthorized access and enhance the resort's overall guest service experience and security.

Additional Duties

• Assist with other tasks as assigned by the Guest Services Management Team, including assisting the Front Desk with basic functions related to arrivals and departures.

POSITION REQUIREMENTS

• Education:  High school diploma or equivalent.
• Experience:  Prior experience in a customer service or security role is preferred.
• Skills:  Strong interpersonal and communication skills, attention to detail, ability to handle multiple tasks, proficiency in using a Property Management System (PMS), and basic computer skills.
• Attributes:  Friendly and welcoming demeanor, professional appearance, reliable, and able to work independently or as part of a team.

PHYSICAL/MENTAL REQUIREMENTS

• The position involves working outdoors in varied weather conditions.
• Requires standing for extended periods.

HOURS REQUIRED  40 hours per week, flexible schedule, will be required to work weekends and/or holidays. 

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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