_ Active Secret Clearance Required _
_ The position is on site in Washington DC with FinCen _
Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Responsibilities :
Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
Standard computer images including Desktop Image
Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
Provide quality customer service and support for designated equipment
Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
Ensure all time reporting and other required reports are accurate and submitted on time
Ensure on-going maintenance and development of positive customer relationships with end-users
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
Bachelor’s degree or certification in IT related field
1+ years of relevant work experience
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
Azure VDI, Citrix experience preferred
Excellent organizational and communications skills
US Citizenship necessary
Active Top Secret Clearance REQUIRED
Paid vacation
11 paid federal holidays
Company paid STD, LTD, and group life insurance
Medical, dental, and vision insurance
401K with company match
Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)
Make a six-figure income in your first full year as a licensed agent! No industry experience in real estate is preferred. We guarantee you will EARN AT LEAST $100,000 OR WE WILL PAY YOU THE DIFFERENCE! We put this in writing. Our agents average$250,000+ in income...
...The School of Nuclear Engineering at Purdue University invites applications for one tenured/tenure-track faculty position at Assistant/Associate Professor level. Purdue University seeks to attract exceptional candidates with strong research background focusing on advanced...
...We are seeking a Data Architect to become an integral part of our consulting team @ CIYIS! The Data Architect will work with our customers and internal delivery team to ensure successful identification and implementation of an enterprise data cloud for a Federal Customer...
...Role: Salesforce Business Analyst Location: USA / Canada (Remote) Duration: Contract Overview: We are seeking a Salesforce Business Analyst to drive the successful delivery of solutions across the Salesforce platform, with a focus on Service Cloud...
Picking and packing stock into boxes based on daily orders . Counting and recording stock levels. Restocking shelves. Tracking and documenting shipment arrival and departure times. Job requirements Experience: 0 to 1 ...