Job Description

Job Title: Microsoft Teams Room Support Engineer

Location: Brooklyn, NY 11217

Key Responsibilities

• Deployment and Configuration
• Install and configure Microsoft Teams Room systems, including peripherals such as cameras, microphones, speakers, and displays.
• Integrate Teams Rooms with organizational IT infrastructure networks, Active Directory, Exchange, and other services as required.
• Collaborate with project managers, AV integrators, and IT teams to ensure on-time and on-budget rollouts.
• Develop and maintain standard operating procedures (SOPs) and deployment documentation.

Troubleshooting and Issue Resolution

Act as the primary contact for Teams Room-related incidents, supporting both end users and internal teams.

Monitor system health and respond to alerts using management tools such as Microsoft Teams Admin Center, Pro Management Portal, and third-party monitoring solutions.

Diagnose and resolve hardware, software, and connectivity issues, escalating to vendors as necessary.

Document and track issues, resolutions, and trends to identify recurring problems and propose long-term solutions.

User Support and Training

Provide responsive, courteous end-user support both in-person and remotely.

Create and deliver user guides, training sessions, and quick reference materials to ensure employees are confident using Teams Rooms.

Assist meeting organizers and participants with pre-meeting checks, live troubleshooting, and post-meeting feedback collection.

Maintenance and Optimization

Ensure that all Teams Room devices are up-to-date with the latest firmware and software updates, following change management procedures.

Perform routine inspections, preventative maintenance, and health checks to minimize downtime.

Recommend and implement configuration optimizations based on usage analytics and user feedback.

Decommission or repurpose hardware as part of lifecycle management.

Collaboration and Communication

Work closely with cross-functional teams networking, security, facilities, and AV vendors to deliver consistent, high-quality meeting experiences.

Communicate technical information clearly to both technical and non-technical stakeholders.

Participate in regular team meetings, project status reviews, and knowledge-sharing initiatives.

Security and Compliance

Ensure Teams Room deployments comply with organizational security policies and industry standards.

Manage device authentication, access controls, and patch management to reduce risk exposure.

Support data privacy initiatives and participate in audit readiness activities.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, Electronics, or a related field (or equivalent work experience).
• 4+ years of experience supporting video conferencing solutions, unified communications, or AV systems; direct experience with Microsoft Teams Rooms preferred.
• Strong troubleshooting skills in Windows, MTR devices (Surface Hub, Crestron, Poly, Logitech, Yealink, etc.), and related peripherals.
• Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, wireless connectivity).
• Experience with Microsoft 365, Azure Active Directory, Exchange Online, and Teams administration.
• Familiarity with security best practices, patch management, and compliance frameworks.
• Excellent communication, documentation, and interpersonal skills.
• Ability to work independently and collaboratively, manage multiple priorities, and adapt to a fast-paced, evolving environment.
• Relevant certifications (e.g., Microsoft Certified: Teams Administrator Associate, CompTIA A+/Network+, AVIXA CTS) are an asset.
  
  
  
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