Night Auditor Job at Fairfield Inn & Suites Florence I-20, Florence, SC

dXliUStMUlNLWTB0T3ZPNFBhLzNXNjNKUHc9PQ==
  • Fairfield Inn & Suites Florence I-20
  • Florence, SC

Job Description

Raines Co. - Your Future is Now! Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions

  • Maintains a friendly, professional, cheerful, and courteous demeanor at all times
  • Accurately answers inquiries from potential guests and accepts hotel reservations
  • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocates rooms to expected arrivals after checking the guest preferences and special requests
  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
  • Cross checks all billing instructions to ensure they are correctly updated
  • Handles group arrivals and pre-registers each guest
  • Ensures payments are made or on file for each guest and that billing is routed for groups correctly
  • Completes cash transactions and maintains full responsibility for personal bank
  • Ensures Front desk log (book or system) is read and updated
  • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
  • Balances accounts from the day shifts
  • Checks all payment methods are up to date and correspond to the rooms they are on file with
  • Posts transactions from outlets to appropriate rooms or ledger accounts
  • Verify that all end of day work has been performed
  • Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
  • Enter room cleans in Hotel Effectiveness
  • Attends meetings as required
Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate’s degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Tags

Full time, Local area, Immediate start, Day shift,

Similar Jobs

Castle Air Aviation

Helicopter Operations Manager at Castle Air Aviation Job at Castle Air Aviation

 ...Department: Flight Operations Location: Biggin Hill Airport Closing Date: Open Salary: DOE Helicopter Operations Manager Location: Biggin Hill Contract: Full-time About the Role We are looking for an experienced Helicopter Operations Manager to... 

Cabela's

Stocking Associate Part time Job at Cabela's

 ...reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ****@*****.***. Cabela's

Amazon Web Services, Inc.

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence Job at Amazon Web Services, Inc.

 ...DESCRIPTION Application deadline: Jan 27, 2026 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement... 

Grapefruit Health

Travel Nurse - Case Management Job at Grapefruit Health

Seeking a dedicated Travel Nurse specializing in Case Management in Renton, WA. Assist patients through coordination of care, discharge planning, and resource management. Monitor patient progress, collaborate with healthcare teams, and ensure compliance with healthcare... 

Crestwood Terrace

Custodian / Housekeeping Aide - Part-time PM Shift Job at Crestwood Terrace

 ...Hourly Wage: $16.00/hr Shift: Part-time PM shift Schedule: 4pm-9pm with an every other weekend rotation Youre not...  ...increase opportunities Robust benefits package, including a retirement savings plan Refer-a-Friend programs Bring your friends &...