Job Description

Job Description

The Chase Card and Connected Commerce Communications team is looking for a communications pro with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with press and influencers. We’re looking for someone who is intellectually curious and passionate about communications and can critically consider the 360 integrated marketing/communications approach, develop and execute breakthrough campaigns and tell compelling stories with a fresh, modern and human voice across a range of channels. And have some fun along the way.

As a Public Relations & Communications Senior Associate within t he Consumer & Community Banking (CCB) Communications team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. Reporting to the Head of External Communications for Branded Card, you will be part of a team supporting the #1 credit card issuer in the US. You will collaborate closely with other members of the Card and Connected Commerce External Communications team on 360 integrated marketing / communications campaigns for the Card business, with a focus on the Sapphire credit card portfolio. Culture is important to us, and we are looking for a self-starter, a detail-oriented individual who values teamwork as much as we do. 

Job responsibilities 

• Assist with developing, presenting and executing strategic and tactical communications/public relations campaigns that lead business outcomes
• Collaborate with internal and external Chase marketing support teams (events, social, brand/advertising, video, content), functional groups (e.g., Legal, Controls), business leaders, external partners and support agencies to execute campaigns and tell a holistic story across a variety of channels
• Conduct proactive media outreach, assist with earned influencer engagement programs and manage media and influencers at cardmember events and experiences
• Draft a variety of communications materials, from media pitches to press releases to social media posts / responses
• Help to oversee and collaborate with communications/PR agency on campaign planning, execution and measurement
• Protect and enhance the reputation of the firm - both externally and among employees
• Coordinate with internal communications team members to pull through meaningful storylines within Chase
• Require domestic travel 

Required qualifications, capabilities, and skills:

• 4+ years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and supported business results
• Experience working in social media management and with influencers; fluency across social media and other multi-media channels, including in managing social media messaging
• Experience working in the financial services, credit cards, travel or consumer product industries; subject matter expertise in financial, lifestyle press and consumer PR
• Excellent writing and editing skills; experience building meaningful narratives and storylines 
• Strong relationship building and collaborative decision-making skills; the ability to inspire confidence from, and to collaborate closely with teams, internal stakeholders / senior leaders and external partners
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter who can  prioritize and manage multiple projects and has the ability to deliver on tight deadlines – and sometimes outside traditional business hours.
• Executive presence and presentation skills; negotiation and influencing skills

Preferred qualifications, capabilities, and skills:

• Experience working in a large company 
• Experience in a PR agency setting 
• Executive communications experience – consulting directly with an executive/leaders 
• Experience working on an integrated marketing team 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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