Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you! 

  Job Specifications:   

• Starting Wage: $20.00/hr - $22.48/hr

• Employment Type: Winter Seasonal 2025/2026

• Shift Type: Part Time hours available 

• Housing Availability: No 

Job Responsibilities:   

• Deliver Legendary Guest Service: Greet and assist guests with a friendly and professional demeanor.
• Lounge Operations: Maintain a clean and organized lounge environment. Replenish food and beverages area, adhering to all safety and sanitation standards. Taking note of any low stock and alerting Lounge Concierge.
• Equipment Handling: Assist guests with ski/snowboard equipment, including buckling boots and carrying gear.
• Guest Relations: Resolve guest issues promptly and foster strong relationships with guests. Directing any product purchase inquiries to the Lounge Concierge.
• Teamwork: Collaborate and assist the Ambassador Team with ski valet.
• Operational Coordination: Assist in managing locker cleanliness, locker assignments, equipment deliveries and returns, boot drying allocation and guest arrival information.
  

Job Requirements:

• High School diploma or equivalent – required
• Some college experience – preferred
• Prior guest service experience – required
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) – required
• English required. Can professionally communicate verbally and in writing - required
• Valid, active driver's license -- can pass MRV check – preferred
• Ability to lift and transport 30 pounds - required
• Must be able to work the whole season, to include scheduled Sundays and holidays - required
• Adherence to Presentation Policy – required
• Demonstrates attention to detail – required 

Preferred:

• At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality. 

The expected pay range is $20.00/hr - $22.48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509785
Reference Date: 07/17/2025 
Job Code Function: Concierge   

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