Job Description

Safran Optics 1 is a global leader in full-service design and production of electro-optic and navigation systems. Leveraging core competencies in defense technologies, Optics 1 provides unmatched, first-class mission solutions for military and law enforcement personnel. The company also offers solutions for commercial, aerospace, industrial, medical and research industries. Optics 1’s product portfolio includes devices and modules for surveillance and reconnaissance missions for dismounted soldier, airborne, naval and land vehicle operations. Optics 1 designs, develops, and manufactures products at its headquarters in Bedford, New Hampshire. The company also has additional research and development and engineering capabilities in Simi Valley and Costa Mesa, California. As part of the Safran Group, Optics 1 is also proud to provide capabilities from Safran Vectronix and Safran Electronics and Defense.

POSITION PROFILE:

The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software/hardware, ensuring compatibility of installed software/hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server/desktop software/hardware problems, and identifying, implementing and documenting system fixes.

RESPONSIBILITIES:

• Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications.
• Perform on\off-boarding of new employees (laptop, phone, desk, badging, etc.)
• Providing limited server hardware and software support.
• Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc.
• Provide support with any IT related projects as needed.
• Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree, Associate degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management \ ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Requires U.S. Citizenship

IDEALLY, YOU’LL ALSO HAVE:

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cable
• Experience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus
• Experience with Microsoft Entra and Windows Active Directory

Job Tags

Full time, Work experience placement, Work at office,

Similar Jobs