Job Description

A portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work must be attached for eligibility

Position Summary:

The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers.

You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.

You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.

Key Duties and Responsibilities:

•User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.

•Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.

•User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.

•Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.

•Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.

•Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.

•Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities.

•AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards.

•Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction.

Your Key Strengths:

•Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.

•Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.

•A foundational understanding of user-centered design techniques and how to apply them.

•Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.

•Exposure to conversational design and an ability to create simple, accessible conversational flows.

•Worked in authoring and publishing content management systems (CCMS).

•Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers.

•Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.

•Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.

•Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus.

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