Job Description
Job Seekers, Please send resumes to resumes@hireitpeople.com
Job Details:
- Technical Support with Service Now or Remedy ticketing system.
Key Areas of Expertise:
- MS Teams Voice
- Cisco Enterprise Voice or Avaya Contact Center or Ribbon Transport
- 5 to 7 years of voice technology experience
- Service Now or Ticketing System
- Previous knowledge and work experience across the Bank is helpful.
Detailed Job Description:
- Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport—including external carrier.
- Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services
- Should understand and be able to support MS Teams, Avaya, Cisco, Ribbon and similar.
- Additionally, the candidate will perform an operations technical role, including guiding technical recovery of Voice in house systems as well as Carrier engagements and escalation.
- Duties will include provisioning, testing and repair Voice Operations Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911. Nice Recording provisioning a “plus”.
- Position serves weekly “on call” with other team members on a rotational basis.
- MS Teams Voice experience.
- MS Teams interoperability with Core Voice services.
- Between 5- and 7-years’ experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues.
- Leadership and Communication on outages, including reporting change related incidents.
- Incident and change activities in the core voice production environment.
- Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation.
- Experience with Remedy, opening and updating Incident Tickets.
- Experience with Change and Problem ticket management.
- Time management skills, high productivity.
Job Tags
Contract work, Work experience placement,